Jackie's Chocolate is proud to offer free shipping on all one-time orders of $49 or more that ship to an address within the United States. The entire order must ship to the same address. Product price (after discounts, before tax and shipping) is used to calculate eligibility. Not valid on past orders. Cannot be combined with other offers or discounts. 

Our team checks the weather for each shipment. When necessary, we use thermal insulation, deep freeze cold packs and the shortest transit times to ensure your chocolate will not melt during the time it leaves our facility and arrives at your destination. However, it is very important that you move your chocolate to a cool place immediately upon delivery. 

If your chocolate sits in a metal mailbox/parcel box or in direct sunlight even for a short time, it will likely begin to melt. Make sure someone is home for delivery or perhaps use a work address. 

Shipping rates begin at $7.95. This price includes postage, thermal insulation and deep freeze cold packs to ensure that your chocolate arrives cool and fresh. 

We offer free shipping on one-time orders of $49+

All other orders can take up to 15 business days to fulfill. Most orders are fulfilled much sooner. Chocolate orders are hand packed daily and many orders are made-to-order. As a result, fulfillment may take longer than normal. 

Our shipping department may delay shipments due to excessive heat and extreme weather including snowstorms, flooding, hurricanes and other acts of nature. 

Inaccurate, incomplete or invalid shipping addresses may delay order fulfillment. 

Our team will send you an email or a text message with your tracking number once your order is prepared for shipment. We will also alert you when your package is out for delivery and when your package is delivered. It is important to immediately move your chocolate to a cool place upon delivery. 

Check your spam folder if you are unable to locate your tracking emails. 

You can also view current orders and tracking numbers in your account: https://jackieschocolate.com/account/login

Don't worry. This usually means your box was handed off to either a front office/reception desk or a neighbor or someone else in your home. If your building has an office, we suggest that you check with them. If you have a larger mailbox where you receive parcels, check there. 

We also recommend calling or visiting your local post office with your tracking number. They will be able to check the GPS data from the mail person's scanner. 

If you still can't locate your box after completing the above, email us at hello@jackieschocolate.com 

Yes. However, some PO Boxes do not accept Fedex/UPS/DHL. Make sure your PO Box provider accepts all packages. 

Chocolate should be immediately moved to a cool place upon delivery. Do not allow the chocolate to sit in a warm mailbox or building for a long period of time. 

If you provide us with an incomplete or inaccurate shipping address, your box will be returned to us. We are unable to issue refunds or send replacements for incomplete or inaccurate shipping address. Please double check the shipping address in your order confirmation email to prevent this problem. 

Due to the high cost of shipping perishable goods internationally and the high cost of tariffs, we typically refrain from shipping internationally. Thank you for your understanding. 

Our products contain sugar substitutes like maltitol (a sugar alcohol), sucralose (a high intensity sweetener), and polydextrose (a bulking agent) instead of sugar.

Unfortunately, we do not have an allergy friendly box at this time. While many products we carry do not contain allergens, they are processed in the same facilities as products that do and cross contamination is possible. Therefore, we cannot guarantee that any of our products are allergen free. 

Chocolate is not made with gluten. However, our products are made in a facility that shares production equipment with products that contain gluten (pretzels, crackers, etc.) and there is the risk of cross-contamination. Therefore, we cannot guarantee that any of our products are gluten free. 

Some products naturally contain sugar, such as raisins. These products are No Sugar Added. 

At this time, none of our products are certified Kosher.

Sugar alcohols are ingredients used as sweeteners and bulking agents. They occur naturally in foods and come from plant products such as fruits and berries. As a sugar substitute, they provide fewer calories (about a half to one-third less calories) than regular sugar. This is because they are converted to glucose more slowly, require little or no insulin to be metabolized and don't cause sudden increases in blood sugar. This makes them popular among individuals with diabetes. https://www.ynhh.org/services/nutrition/sugar-alcohol.aspx

You can easily update your credit card info on our secure website. 

View your account here https://jackieschocolate.com/account/login > click on Manage Subscriptions > click on Billing Information click on Update Card. 

Your next renewal will process with your new card. 

If you have any other billing or credit card questions, feel free to email us at hello@jackieschocolate.com and we're happy to help!

The best way to make sure you get all the latest Jackie coupons is to sign up for our emails or like us on Facebook.

Our subscribers get exclusive discounts (because we love you!)

You can sign up for our emails at the bottom of our website. 

Yes! We have over 300 chocolates available in our store. Indulge in Silky Milk Chocolate, Decadent Dark Chocolate and Velvety White Chocolate. We also have a large Sugar Free Chocolate collection. Visit our chocolate store.

Yes and please remember to include your name so they'll know who to thank!

Unfortunately, due to the high cost of shipping, we are unable to offer free samples. However, our monthly chocolate subscription is a great way to slowly taste your way through our hundreds of different chocolates. Each month, you'll receive a 1/2 LB assortment of artisan chocolates including crunchy nuts, chewy caramels, fluffy marshmallows and creamy, fruit filled centers enrobed in silky milk chocolate, decadent dark chocolate and velvety white chocolate. Approximately 15 chocolates per box.  Learn more here.

(866) 316-2717

Yes. Our team is available 24/7 to help you place orders by phone. We can't wait to chat with you. 

At this time, we are unable to accommodate custom boxes. Thank you for your understanding. 

We want happy customers. That's why we offer returns on all items - no questions asked. Returns must be made within 30 days of delivery. Emails us at hello@jackieschocolate.com to initiate a return. 

If a product arrives damaged due to weather or other issues occurred during shipping, send a photo of the damaged product to hello@jackieschocolate.com within 24 hours of delivery and we will send a replacement or issue a store credit.

We recommend storing chocolates at 60ºF to 70ºF and consuming them within  3 to 4 weeks after purchase. If you place chocolate in a refrigerator or freezer, place them in an air-tight container to avoid contact with humidity. 

At this time, we are unable to accommodate customization of individual boxes. Thank you for your understanding. 

Yes! We have a large collection of Sugar Free and No Sugar Added products. SHOP SUGAR FREE

The quantity per pound can vary significantly from product to product. However, most products contain the following:

1/2 LB box about 15 chocolates.

1 LB box about 30 chocolates.

Monthly Chocolate Subscriptions renew every 4 weeks. Our 3, 6 and 12 month prepaid subscriptions do not renew. 

Going on vacation? Need a break? We understand and we make it easy. You can log into your account and pause or skip your subscription at any time. https://jackieschocolate.com/account

We're so sorry to hear that you want to go, but we understand that everyone can't stay forever.

You can always pause your subscription or skip your next renewal if you need a break. 

If you must cancel, log in to your account or email us at hello@jackieschocolate.com before you next billing cycle. 

Please note: Canceling your subscription does not warrant a refund for past charges nor does it cancel any prepaid shipments. Canceling a subscription does ensure that your subscription will not renew and you will not incur any further charges. 

If you purchased your Jackie's Chocolate subscription through Cratejoy.com, you can log into your account here: https://jackieschocolates.cratejoy.com/customer/login

1/2 LB about 15 chocolates.

Moving is a ton of work - that's why we make updating your address easy. Simply log into your account and click EDIT under Default Address. Make sure to include any apartment or suite #'s !

You can also email us hello@jackieschocolate.com

Cancelling your subscription will prevent any further charges to your credit card. Your subscription will no longer renew. 

hello@jackieschocolate.com

If you need help placing an order, please call us at 866-316-2717

For questions about current orders or other issues, the fastest way to reach us is by emailing hello@jackieschocolate.com. Please make sure to include any information that will help us answer your question right away (order number, name, shipping address and the question you are asking). 

We'll try to get back to you within 24-48 hours -- and usually within just a few hours! 

We sell scrumptious treats on our website www.JackiesChocolate.com and ship nationwide. We do not have a physical store that is open to the public.