Help Center

FAQ

SHIPPING

Do you offer FREE shipping?

Will my chocolate melt during shipment?

How much is shipping?

When will my order ship?

Where's my tracking number?

My tracking says "delivered" but I didn't get it.

Can I have an order shipped to a P.O. Box?

My order was RETURNED TO SENDER

Do you ship outside the US?

NUTRITION

Which sugar substitute do you use in your sugar free chocolate?

Can you accommodate food allergies?

Do you sell gluten free products?

What's the difference between Sugar Free and No Sugar Added?

Are any of your products certified Kosher?

What is a Sugar Alcohol?

BILLING

How do I update my credit card number?

Are there any Jackie coupons?

ORDERS

Can I order chocolate without joining a subscription?

Can I include a gift message?

Do you offer free samples?

Can I place an order by phone?

RETURNS

Can I return my order for a refund?

CHOCOLATE

What's the best way to store my chocolates after I receive my order?

Can I mix and match chocolate for one box?

Do you offer Sugar Free chocolate?

How many chocolates come in a box?

SUBSCRIPTIONS

★ When will my subscription renew?

Can I pause or skip my subscription?

How do I cancel my subscription?

I joined on Cratejoy.com, how do I log into my account?

How many chocolates will I receive each month?

I'm moving. How do I change my address?

I canceled my account. Why did I just get a box delivered?

Can I switch subscriptions?

Contact Us

Is there a phone number I can call?