Help Center

Jackie's Chocolate is proud to offer free shipping on all one-time orders of $75 or more that ship to an address within the United States. The entire order must ship to the same address. Product price (after discounts, before tax and shipping) is used to calculate eligibility. Not valid on past orders. Cannot be combined with other offers or discounts. 

Shipping rates begin at $14.95. This price includes postage, thermal insulation and deep freeze cold packs to ensure that your chocolate arrives cool and fresh. 

We offer free shipping on one-time orders of $75+

All other orders can take up to 15 business days to fulfill. Most orders are fulfilled much sooner. Chocolate orders are hand packed daily and many orders are made-to-order. As a result, fulfillment may take longer than normal. 

Our shipping department may delay shipments due to excessive heat and extreme weather including snowstorms, flooding, hurricanes and other acts of nature. 

Inaccurate, incomplete or invalid shipping addresses may delay order fulfillment. 

Our team will send you an email or a text message with your tracking number once your order is prepared for shipment. We will also alert you when your package is out for delivery and when your package is delivered. It is important to immediately move your chocolate to a cool place upon delivery. 

Check your spam folder if you are unable to locate your tracking emails. 

You can also view current orders and tracking numbers in your account: https://jackieschocolate.com/account/login

This usually means your box was handed off to either a front office/reception desk or a neighbor or someone else in your home. If your building has an office, we suggest that you check with them. If you have a larger mailbox where you receive parcels, check there. These are called PARCEL LOCKERS. 

We also recommend calling or visiting your local post office with your tracking number. They will be able to check the GPS data from the mail person's scanner. 

If you purchased shipping insurance, your shipment is protected against loss or theft. Visit https://claims.route.com/ to file a claim. 

In the claims process, make sure you select "LOST OR STOLEN IN TRANSIT". 

No. Our shipping carriers do NOT delivery to PO boxes. Thank you for your understanding. 

If you provide us with an incomplete or inaccurate shipping address, your box will be returned to us. We are unable to issue refunds or send replacements for incomplete or inaccurate shipping address. Please double check the shipping address in your order confirmation email to prevent this problem. 

No. Due to the high cost of shipping perishable goods internationally and the high cost of tariffs, we do not ship internationally. Thank you for your understanding. 

Our sugar free products contain sugar substitutes like maltitol (a sugar alcohol), sucralose (a high intensity sweetener), and polydextrose (a bulking agent) instead of sugar.

Unfortunately, we do not have an allergy friendly box at this time. While many products we carry do not contain allergens, they are processed in the same facilities as products that do and cross contamination is possible. Therefore, we cannot guarantee that any of our products are allergen free. 

Chocolate is not made with gluten. However, our products are made in a facility that shares production equipment with products that contain gluten (pretzels, crackers, etc.) and there is the risk of cross-contamination. Therefore, we cannot guarantee that any of our products are gluten free. 

Sugar alcohols are ingredients used as sweeteners and bulking agents. They occur naturally in foods and come from plant products such as fruits and berries. As a sugar substitute, they provide fewer calories (about a half to one-third less calories) than regular sugar. This is because they are converted to glucose more slowly, require little or no insulin to be metabolized and don't cause sudden increases in blood sugar. This makes them popular among individuals with diabetes. https://www.ynhh.org/services/nutrition/sugar-alcohol.aspx

Yes, use coupon code SURPRISE at checkout for a special discount. ;)

Afterpay (afterpay.com) is a service that allows you to make purchases today and pay for them in four equal payments made every 2 weeks. There is no interest or fees if each payment is made on time.

To use Afterpay, simply add items to your shopping cart and checkout as normal. At checkout, you'll have the option to choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details.  Returning customers simply log in to make their purchase. It’s that easy!

Gift cards and subscriptions are not eligible for Afterpay. A minimum purchase amount of $35 is required. You must meet Afterpay's eligibility requirements to qualify.

Yes! We have over 300 chocolates available in our store. Indulge in Silky Milk Chocolate, Decadent Dark Chocolate and Velvety White Chocolate. We also have a large Sugar Free Chocolate collection. Visit our chocolate store.

_{Unfortunately, due to the high cost of shipping, we are unable to offer free samples. However, we do offer items 25-75% off in our Sale Collection: https://jackieschocolate.com/collections/sale}

No. You cannot combine discounts. We only permit one discount per order.  https://jackieschocolate.com/pages/terms

We want happy customers. That's why we offer returns on all orders - no questions asked. Returns must be made within 30 days of delivery. You must return the item in order to qualify for a refund. Shipping costs are nonrefundable. 

Return Address:

ATTN:  RETURN DEPARTMENT

Order: [######]

Jackie's Chocolate

2163 US Highway 8 Suite 100-4018 

St Croix Falls, WI  54024

• Once we receive your return, please allow 7-10 business days for us to process your refund.
• All refunds will be sent to the original form of payment.
• Depending on the payment method and your banking institution, refunds can take up to 5-10 business days to reflect on your bank statement. Thank you for your understanding.

We recommend storing chocolates at 60ºF to 70ºF and consuming them within  3 to 4 weeks after purchase. If you place chocolate in a refrigerator or freezer, place them in an air-tight container to avoid contact with humidity. 

Yes! We have a large collection of Sugar Free and No Sugar Added products. SHOP SUGAR FREE

1/2 LB box about 15 chocolates.

1 LB box about 30 chocolates.

In an effort to be environmentally conscious, we do not print a catalog. All of our products are available here: https://jackieschocolate.com/collections

Monthly Chocolate Subscriptions renew every 4 weeks. Our 3, 6 and 12 month prepaid subscriptions do not renew. 

Going on vacation? Need a break? We understand and we make it easy. You can log into your account and pause or skip your subscription at any time. https://jackieschocolate.com/account

We're so sorry to hear that you want to go, but we understand that everyone can't stay forever.

You can always pause your subscription or skip your next renewal if you need a break. 

If you must cancel, log in to your account or email us at hello@jackieschocolate.com before you next billing cycle. 

Please note: Canceling your subscription does not warrant a refund for past charges nor does it cancel any prepaid shipments. Canceling a subscription does ensure that your subscription will not renew and you will not incur any further charges. 

If you purchased your Jackie's Chocolate subscription through Cratejoy.com, you can log into your account here: https://jackieschocolates.cratejoy.com/customer/login

1/2 LB about 15 chocolates.

Moving is a ton of work - that's why we make updating your address easy. Simply log into your account and click EDIT under Default Address. Make sure to include any apartment or suite #'s !

You can also email us hello@jackieschocolate.com

Cancelling your subscription will prevent any further charges to your credit card. Your subscription will no longer renew. 

(844) 522-5438