Check your email (and spam folder) - we sent you an email with your tracking number. 

You can also view current orders and tracking numbers in your account: https://jackieschocolate.com/account/login

If you join our monthly chocolate subscription, your first box will ship within 7 days. Subsequent boxes will ship approximately every 28 days. We ship our chocolates at the beginning of the week (Monday and Tuesday) to ensure that your chocolate spends less than 48-72 hours in transit and arrives fresh. Our shipment department may delay shipments due to excessive heat. 

If you order 1/2 lb, 1 lb or 3 lb chocolate boxes from our chocolate store, order fulfillment can take up to 10 business days because Jackie's Chocolates are made-to-order. We only ship fresh chocolate. Most orders are fulfilled much sooner. 

Oh fudge!

This usually means your box was handed off to either a front office or reception desk or your neighbor might have it. If your building has an office, we suggest you check with them. If you have a larger mailbox where you receive parcels, check there. 

We also recommend going to your local post office with your tracking number. They may be able to help. 

If you still can't locate your box, email us at hello@jackieschocolate.com and we'll help track it down.

Jackie's Chocolate ships to over 100 countries.  We've partnered with DHL to offer 72 hour shipping to most countries.  Free shipping promotions are not eligible for international orders. Jackie's Chocolate is not responsible for any taxes, tariffs, VAT, or customs charges that you may incur. 

Your chocolate will not melt during the time it leaves our facility and arrives at your door. We carefully package chocolate orders with thermal insulation and deep freeze cold packs.  We ship at the beginning of the week (Mondays and Tuesday) to ensure your chocolate spends less than 48-72 hours in transit. However, it is very important to move your chocolate to a cool place immediately upon delivery. If your chocolate sits in a metal mailbox/parcel box or in direct sunlight for several hours, it will likely begin to melt. 

Yes. However, chocolate should be quickly moved to a cool location upon delivery. Do not allow the chocolate to sit in a warm building for a long period of time. 

Moving is a ton of work - that's why we make updating your address easy. Simply log into your account and click EDIT under Default Address. Make sure to include any apartment or suite #'s !

If you provide us with an incomplete or inaccurate shipping address, your box will be returned to us. We are unable to issue refunds or send replacements for incomplete or inaccurate shipping address. Please double check the shipping address in your order confirmation email to prevent this problem. 

Our products contain sugar substitutes like maltitol (a sugar alcohol), sucralose (a high intensity sweetener), and polydextrose (a bulking agent) instead of sugar.

Our chocolate is not made with gluten. However, our facility does make products that contain gluten (pretzels, crackers, etc.) and there is the risk of cross-contamination. Therefore, we cannot guarantee that our products are gluten free. 

Unfortunately, we do not have an allergy friendly box at this time. While many products we carry do not contain allergens, they are processed in the same facilities as products that do.

You can easily update your credit card info on our secure website. 

View your account here https://jackieschocolate.com/account/login > click on Manage Subscriptions > click on Billing Information click on Update Card. 

Your next renewal will process with your new card. 

If you have any other billing or credit card questions, feel free to email us at hello@jackieschocolate.com and we're happy to help!

The best way to make sure you get all the latest Jackie coupons is to sign up for our emails or like us on Facebook.

Our subscribers get exclusive discounts (because we love you!)

You can sign up for our emails at the bottom of our website. 

Yes! We have over 200 chocolates available in our store. We offer 1/2 lb, 1 lb and 3 lb boxes. 

Yes

Unfortunately, due to the high cost of shipping, we are unable to offer free samples. However, our monthly chocolate subscription is a great way to try our hundreds of different chocolates. Each month you'll receive a curated chocolate box packed with different truffles, bonbons and candies. Learn more here.

(866) 316-2717

Yes. Our team is available 24/7 to help you place orders by phone. We can't wait to chat with you. 

We are unable to accept returns or offer exchanges on any edible product.

Jackie guarantees sweet satisfaction. If for any reason, you are not happy with your purchase, please email us at hello@jackieschocolate.com and we will work hard to address your concern. 

We recommend storing chocolates at 60º to 70ºF and consuming within approximately 3–4 weeks after purchase. If you place chocolate in the refridgerater or freezer, place them in an air-tight container to avoid humidity. 

At this time, we are not able to accommodate customization of individual boxes. However, we do offer 1/2 lb boxes of individual flavors. 

Yes! We have over 50 sugar free products. SHOP SUGAR FREE

Month to Month Subscriptions will renew every 4 weeks

3 month subscriptions will renew every 12 weeks

6 month subscriptions will renew every 24 weeks

12 month subscriptions will renew every 48 weeks. 

Going on vacation? Need a break? We understand and we make it easy. You can log into your account and pause or skip your subscription at any time. https://jackieschocolate.com/account

We're so sorry to hear that you want to go, but we understand that everyone can't stay forever.

You can always pause your subscription or skip your next renewal if you need a break. 

You can cancel your subscription anytime before your next billing. To cancel, log in to your account or email us at hello@jackieschocolate.com. 

Please note: Canceling your subscription does not refund past charges nor does it cancel any prepaid shipments. Canceling makes it so you do not get charged any more in the future and your subscription will not renew

If you join our monthly chocolate subscription, your first box will ship within 7 days. Subsequent boxes will ship approximately every 28 days. We ship our chocolates at the beginning of the week (Monday and Tuesday) to ensure that your chocolate spends less than 48-72 hours in transit and arrives fresh. 

If you purchased your Jackie's Chocolate subscription through Cratejoy.com, you can log into your account here: https://jackieschocolates.cratejoy.com/customer/login

Each month you'll receive a delightful, curated box of assorted truffles, bonbons, nuts and caramels all enrobed in smooth milk chocolate, decadent dark chocolate and creamy white chocolate. We offer three sizes:

A Little Taste - 1/4 lb 

Let's Indulge - 1/2 lb

Enough to Share - 1lb 

Cancelling your subscription will prevent any further charges to your credit card. Your subscription will no longer renew. 

Want more chocolate each month? Need less? No problem. We make it easy to switch between our 3 subscription levels. 

Have you checked out our FAQ section above? You can probably find the answers to most of the questions you might have there.

If not, you can always email us at hello@jackieschocolate.com and we're happy to help!

hello@jackieschocolate.com

If you need help placing an order, please call us at 866-316-2717

For questions about current orders or other issues, the fastest way to reach us is by emailing hello@jackieschocolate.com. Please make sure to include any information that will help us answer your question right away (order number, name, shipping address and the question you are asking). 

We'll always get back to you within 24-48 hours -- and usually within just a few hours!