Can I send chocolates as a gift?

Absolutely! Our Chocolate Assortment Boxes make a great gift! You can also include a gift message so they'll know who to thank. SHOP GIFTS

Do you make Sugar Free chocolate?

Yes! We have over 50 sugar free products. SHOP SUGAR FREE

I found a chocolate in my subscription that I really like. Can I order more?

Yes! Visit Jackie's Chocolate Shop to order 1/2 lb, 1 lb, 2 lb and 3 lb boxes of your favorite chocolates. 

Can I pay using Paypal?

Yes! Upon checkout select the "Checkout with PayPal" button. 

Will my chocolate melt during shipment?

Nope. We ship chocolate in insulated packaging and use cold packs during the summer months. Most orders arrive within 48-72 hours from the time they leave our facility. 

When do you ship?

Individual Chocolates:

Jackie's Chocolates are made-to-order, so it can take up to 10 business days for an order to be fulfilled. Most orders are fulfilled much sooner. 

Subscriptions Boxes:

Your first box will ship within a week of your order date. Subsequent boxes will ship within 30 days of subsequent renewal dates. 

***We prefer to ship chocolates on Mondays and Tuesdays so that your chocolates spend the shortest amount of time in transit. 

Do you ship to PO Boxes?

Yes! However, make sure to check your PO Box regularly. Chocolate will melt if left in a warm building for an extended period of time. 

Do you ship to APO/FPO/DPO?

Yes! Service men and women love our American Made Chocolates.  

Do you ship internationally?

Yes. We've partnered with DHL to offer 72 hour shipping to most countries. However, the shipping costs are very expensive. We recommend ordering a minimum of $100. Free shipping promotions are not eligible for international orders. Jackie's Chocolate is not responsible for any taxes, tariffs, VAT, or customs charges that you may incur. 

Can you accommodate food allergies?

Unfortunately, we do not have an allergy friendly box at this time. While many products we carry do not contain allergens, they are processed in the same facilities as products that do.

Does your chocolate contain gluten?

Our chocolate is not made with gluten. However, our facility does make products that contain gluten (pretzels, crackers, etc.) and there is the risk of cross-contamination. Therefore, we cannot guarantee that our products are gluten free. 

I cannot log into my subscription account. 

You can log in to manage your subscription here: 

https://jackieschocolates.cratejoy.com/customer/login


Have a question not listed here? Please email us at hello@jackieschocolate.com