Skip to content

FAQ

Can I place an order by phone?

Yes. We’re available 24/7  ☎️  (844) 522-5438 

 

Do you offer free shipping?

Yes, for orders $75+ that are shipping to a single address within the contiguous United States (Hawaii excluded).

https://jackieschocolate.com/pages/free-shipping

 

What is your Return Policy?

All orders are eligible for a return within 30 days. https://jackieschocolate.com/pages/return-policy

 

I live in a warm area. Can you protect my shipment from heat?

Yes. We check the weather for each-and-every shipment. When necessary, we use thermal insulation, deep freeze cold packs and the shortest transit times to ensure your chocolate arrives cool and fresh. We ship to Las Vegas every day and it’s 110 degrees there!

 

How long do orders take to fulfill?

Orders can take up to 15 business days to fulfill. https://jackieschocolate.com/pages/shipping-policy

 

Can I get a tracking number for my shipment?

Yes, we will send a tracking number to the email or phone number you provide once the order ships.

 

What is Shipping Protection?

For a small fee, your shipment is protected from Damage, Loss and Theft. If you purchased Shipping Protection and need to file a claim, click here: http://jackieschocolate.com/shipping-protection

 

Do you sell gift cards?

Yes. Gift cards are delivered by email to your recipient immediately upon purchase. Gift cards never expire. https://jackieschocolate.com/products/gift-card

 

I paid for Overnight or 2 Day shipping. Why hasn’t my order shipped yet?

Order fulfillment time and transit time are two different things. Your order will ship within 15 business days (order fulfillment time) by the shipping method you select (standard, 2 Day, Overnight). 

 

My shipment arrived damaged. 

If you purchased SHIPPING PROTECTION, please file a claim here: http://jackieschocolate.com/shipping-protection

 

My shipment was delivered, but I can’t find it. 

Sometimes the delivery drivers leave packages in a hidden area to prevent theft. Please check behind gates, garages, gardens, etc. We also recommend talking to your neighbors or other members of your home to see if someone else accidentally picked it up. If you live in a building, check the lobby, mailroom or manager's office. You can also contact the shipping couriers directly: 

 

UPS Phone: 1-800-742-5877

US Postal Service Phone: 1-800-222-1811

FedEx Phone: 1-800-463-3339

OnTrac Phone: 1-800-334-5000



My shipment was lost in transit. 

If you purchase SHIPPING PROTECTION, please file a claim here: http://jackieschocolate.com/shipping-protection

 

What is the sugar substitute in your Sugar Free products?

Our products contain sugar substitutes like maltitol (a sugar alcohol), sucralose (a high intensity sweetener), and polydextrose (a bulking agent) instead of sugar.

 

I need to update the shipping address.

Please send us your order number and shipping address immediately. We cannot change a shipping address once an order has shipped. hello@jackieschocolate.com

 

I want to include a gift message. 

Please send us your order number and the gift message immediately after purchase. hello@jackieschocolate.com

 

Can I delay a shipment for a birthday, holiday or certain date?

Yes. Please send us your order number and the desired shipping date immediately after purchase. hello@jackieschocolate.com

 

Do you ship to PO Boxes?

No. Our shipping couriers do not have access to United States Postal Service PO Boxes. UPS Stores are ok. 

 

What is the difference between Sugar Free and No Sugar Added?

Some products, like raisins, naturally have sugar in them. These items are labeled as “No Sugar Added”. 

 

Can I build a custom box of chocolate?

No. We are not able to accommodate custom orders. 

 

Can I customize my monthly subscription?

No. We are not able to accommodate custom orders. 

 

Are any of your products Kosher?

No. 

 

Do you sell gluten free products?

No. 

 

Do you accept Donation Requests?

No. 

 

Can you send me a sample?

No. The shipping costs are too prohibitive. 

 

Do you ship to Alaska or Hawaii?

Yes. We use Fedex 2 Day. 

 

Can you accommodate any food allergies?

No. Do not purchase or consume our products if you have a food allergy. 

 

What is Afterpay?

Afterpay (afterpay.com) is a service that allows you to make purchases today and pay for them in four equal payments made every 2 weeks. There is no interest or fees if each payment is made on time.

 

What forms of payment do you accept?

We accept all major credit cards, Paypal, Google Pay, Apple Pay and Afterpay. 

  

Do you offer any deals or discounts?

Yes! Check out our Sale section: https://jackieschocolate.com/collections/sale

 

Do you offer a military discount?

Yes! Use coupon code BRAVE at checkout for a special discount. 

 

Do you offer teacher discounts?

Yes! Use coupon code TEACH at checkout for a special discount. 

 

Do you offer a first responder discount?

Yes! Use coupon code FIRST at checkout for a special discount. 

 

How can I unsubscribe from marketing text messages or emails?

To unsubscribe from marketing text messages and/or emails, reply STOP to any text message and/or click the UNSUBSCRIBE link at the bottom of any email. 

 

How can I contact you?

hello@jackieschocolate.com

(844) 522-5438