We want happy customers and we want to earn your trust. That's why we offer free returns on all items - no questions asked. Emails us at hello@jackieschocolate.com to initiate a return. 

If a product arrives damaged due to weather or other issues occurred during shipping, send a photo of the damaged product to hello@jackieschocolate.com within 72 hours of receipt and we will send a replacement or issue a store credit.