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Shipping Policy

Orders can take up to 15 business days (does not include weekends or holidays) to fulfill. Most orders are fulfilled much sooner. Chocolate orders are hand packed daily and many orders are made-to-order. As a result, fulfillment may take longer than normal. 

Please understand that order fulfillment time and transit time are two different things. Your order will ship within 15 business days (order fulfillment time) by the shipping method you select (Standard, 2-DAY, Overnight). 

If your shipment requires ice, we can only ship these orders on MONDAYS, TUESDAYS and WEDNESDAYS to ensure your chocolate arrives within 48 hours. 

Inaccurate, incomplete or invalid shipping addresses may delay order fulfillment. 

Our shipping department may delay shipments due to excessive heat and extreme weather including snowstorms, flooding, tornados, hurricanes and other acts of nature that may affect our fulfillment center, carrier distribution centers and the point of delivery. 

You, the customer, are responsible for the accuracy of all information you provide that is necessary for us to process your order and/or ship your order to the correct location. This includes the shipping address, apartment number, name, etc. If you provide Jackie's Chocolate with an incomplete, inaccurate or invalid shipping address, your order may be undeliverable or returned to sender. Jackie's Chocolate will not issue refunds or send replacements for orders with incomplete, inaccurate or invalid shipping address. Please double check the shipping address to ensure accuracy. 

The provision of products and services is subject to availability. If products are out of stock, Jackie’s Chocolate will inform you as soon as possible. You will be given the option of waiting until the products are in stock or the option to cancel your order.

Dates for delivery are estimates only and are not guaranteed. 

If a delivery requires a signature to confirm receipt, it is your responsibility to ensure that there is someone at the delivery address to sign for the products when delivered. It is also your responsibility to collect the products from any postal collection depot and/or arrange an alternative delivery date if you are not available to sign for the products.

Jackie's Chocolate is not responsible for the safe delivery of goods. If the products are not delivered, stolen, lost, arrive late, or are damaged in transit, you must take this up with the carrier or shipping insurance provider. You can reach the shipping carrier directly:

UPS Phone: 1-800-742-5877
US Postal Service Phone: 1-800-222-1811
FedEx Phone: 1-800-463-3339
OnTrac Phone: 1-800-334-5000

International Orders: Jackie's Chocolate may offer to ship products to countries outside the United States. In such instances, Jackie's Chocolate is not responsible for any taxes, tariffs, VAT, or customs charges associated with any order. Free shipping promotions are not valid for international orders. Orders that are returned to sender will not be refunded. Jackie's Chocolate is not responsible for international orders that are lost, delayed or damaged in transit. Buy at your own risk. 

Jackie’s Chocolate reserves the right to cancel any order for any reason at any time. We have the right to refuse to accept any orders placed for Jackie’s Chocolate products and services. Your order for products shall only be binding on us when you receive confirmation that a product has shipped. If we refuse your order, your money will be returned in full.