Jackie’s Chocolate reserves the right to cancel any order for any reason at any time. We have the right to refuse to accept any orders placed for Jackie’s Chocolate products and services. Your order for products shall only be binding on us when you receive confirmation that a product has shipped. If we refuse your order, your money will be returned in full.
Orders can take up to 15 business days to fulfill. Most orders are fulfilled much sooner. Chocolate orders are hand packed daily and many orders are made-to-order. As a result, fulfillment can take longer than normal.
Our shipping department may delay shipments due to excessive heat and extreme weather including snowstorms, flooding, tornados, hurricanes and other acts of nature that may affect our fulfillment center, courier distribution centers and the point of delivery.
You, the customer, are responsible for the accuracy of all information you provide that is necessary for us to process your order and/or ship your order to the correct location. This includes the shipping address, apartment number, name, etc. If you provide Jackie's Chocolate with an incomplete or inaccurate shipping address, your order may be returned to us. We will not issue refunds or send replacements for incomplete or inaccurate shipping address. Jackie's Chocolate is not responsible for inaccurate, invalid or incomplete shipping addresses. Please double check the shipping address. Inaccurate or invalid shipping addresses may delay order fulfillment.
The provision of products and services is subject to availability. If products are out of stock, Jackie’s Chocolate will inform you as soon as possible. You will be given the option of waiting until the products are in stock or of canceling your order.
Dates for delivery are estimates only and are not guaranteed.
If a delivery requires a signature to confirm receipt, it is your responsibility to ensure that there is someone at the delivery address to sign for the products when delivered. It is also your responsibility to collect the products from any postal collection depot and/or arrange an alternative delivery date if you are not available to sign for the products.
Any products purchased are for personal use only. The products cannot be resold and cannot be given to any third party.
The availability of this website may be outside our control and in the hands of third party providers. We cannot guarantee the level of availability of this site for your orders or other Use. We reserve the right to discontinue the website at any time.
We are not responsible for the safe delivery of goods. If the products are not delivered, stolen, misplaced, arrive late, or are damaged in transit, you must take this up with the carrier or shipping insurance provider. You can reach the shipping carrier at https://www.usps.com/. You can reach the shipping insurance provider at https://route.com/
Payment is due at the time you place your order.
Products may vary from product images on our website. Jackie's Chocolate makes no guarantee as to the color, shape, texture or appearance of the items ordered.
We do not accept your order until we receive notice from our credit card processor that your payment has been authorized and/or we have received payment in full in cleared funds.
If for any reason payment in full is not made, we may withhold or suspend delivery of the products.
International Orders: Jackie's Chocolate may offer to ship products to countries outside the United States. In such instances, Jackie's Chocolate is not responsible for any taxes, tariffs, VAT, or customs charges associated with any order. Free shipping promotions are not valid for international orders. Orders that are returned to sender will not be refunded. Jackie's Chocolate is not responsible for international orders that are lost, delayed or damaged in transit. Buy at your own risk.
Orders must be returned within 30 days of the delivery date provided by the shipping carrier (USPS, UPS, FedEx, DHL). Only items returned with their original packaging are eligible for a refund. Shipping costs are nonrefundable. Returns are NOT permitted on orders exceeding $250.